Once we get the order, we will process the order within 2 business days. If this is not the case, you will be notified.

We deliver all (postbox) packages through PostNL.


There is a legal guarantee on all purchases from Hats over Heels. Defective items, or incorrectly delivered products, must be reported to us within 14 days after delivery. The products must be returned in the original package and in new condition.We will provide a suitable solution in case you received a defective product or if the item is broken after a short time.

Before returning any order, please make sure to contact our customer service at this page. To claim the guarantee, you should send a picture and invoice number to Hats over Heels. We will do our best to resolve the problem satisfactorily.